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IR-7

IR-7: Incident Response Assistance

The organization provides an incident response support resource, integral to the organizational incident response capability that offers advice and assistance to users of the information system for the handling and reporting of security incidents.

Supplemental

Incident response support resources provided by organizations include, for example, help desks, assistance groups, and access to forensics services, when required.

CIA Levels
Confidentiality	high
Integrity	high
Availability	high

Overlays
Privacy (CNSSI 1253), Privacy (High), Privacy (Low), Privacy (Mod), Privacy (PHI)

CSF Categories
PR.IP-9

Related Controls

The controls below (if any) were marked by NIST as being related to IR-7.

Control	Description
AT-2	The organization provides basic security awareness training to information system users (including managers, senior executives, and contractors): a: As part of initial training for new users; b: When required by information system changes; and c: [organization-defined frequency] thereafter.
IR-4	The organization: a: Implements an incident handling capability for security incidents that includes preparation, detection and analysis, containment, eradication, and recovery; b: Coordinates incident handling activities with contingency planning activities; and c: Incorporates lessons learned from ongoing incident handling activities into incident response procedures, training, and testing, and implements the resulting changes accordingly.
IR-6	The organization: a: Requires personnel to report suspected security incidents to the organizational incident response capability within [organization-defined time period]; and b: Reports security incident information to [organization-defined authorities].
IR-8	The organization: a: Develops an incident response plan that: 1: Provides the organization with a roadmap for implementing its incident response capability; 2: Describes the structure and organization of the incident response capability; 3: Provides a high-level approach for how the incident response capability fits into the overall organization; 4: Meets the unique requirements of the organization, which relate to mission, size, structure, and functions; 5: Defines reportable incidents; 6: Provides metrics for measuring the incident response capability within the organization; 7: Defines the resources and management support needed to effectively maintain and mature an incident response capability; and 8: Is reviewed and approved by [organization-defined personnel or roles]; b: Distributes copies of the incident response plan to [organization-defined incident response personnel (identified by name and/or by role) and organizational elements]; c: Reviews the incident response plan [organization-defined frequency]; d: Updates the incident response plan to address system/organizational changes or problems encountered during plan implementation, execution, or testing; e: Communicates incident response plan changes to [organization-defined incident response personnel (identified by name and/or by role) and organizational elements]; and f: Protects the incident response plan from unauthorized disclosure and modification.
SA-9	The organization: a: Requires that providers of external information system services comply with organizational information security requirements and employ [organization-defined security controls] in accordance with applicable federal laws, Executive Orders, directives, policies, regulations, standards, and guidance; b: Defines and documents government oversight and user roles and responsibilities with regard to external information system services; and c: Employs [organization-defined processes, methods, and techniques] to monitor security control compliance by external service providers on an ongoing basis.

Enhancements

The controls below (if any) add on to the requirements of IR-7.

Control	Description
IR-7(1)	The organization employs automated mechanisms to increase the availability of incident response-related information and support.
IR-7(2)	The organization: (a): Establishes a direct, cooperative relationship between its incident response capability and external providers of information system protection capability; and (b): Identifies organizational incident response team members to the external providers.

Related CCIs

The CCIs below are tied to IR-7.

CCI	Definition
CCI-000839	Provide an incident response support resource, integral to the organizational incident response capability, that offers advice and assistance to users of the system for the handling and reporting of incidents.