CCI-000527

Develop alternate telecommunications service agreements that contain priority-of-service provisions in accordance with availability requirements (including recovery time objectives).

Implementation Guidance

Determine if: - primary telecommunications service agreements that contain priority-of-service provisions in accordance with availability requirements (including recovery time objectives) are developed. - alternate telecommunications service agreements that contain priority-of-service provisions in accordance with availability requirements (including recovery time objectives) are developed.

Validation Procedures

Examine: [SELECT FROM: Contingency planning policy; procedures addressing primary and alternate telecommunications services; contingency plan; primary and alternate telecommunications service agreements; Telecommunications Service Priority documentation; system security plan; other relevant documents or records]. Interview: [SELECT FROM: Organizational personnel with contingency plan telecommunications responsibilities; organizational personnel with system recovery responsibilities; organizational personnel with information security responsibilities; organizational personnel with responsibility for acquisitions/contractual agreements]. Test: [SELECT FROM: Mechanisms supporting telecommunications].

The controls below (if any) were marked by NIST as being related to CCI-000527.